FAQ

If you have questions, please look to see if you can find the answer below. If you still need help, contact us here.

FINDING MUSIC PAYING DOWNLOADING MY ACCOUNT MISCELLANEOUS

FINDING MUSIC

What is the stylemixer?

What is the Memo?

How do I know what format a track or video is available in?

Which formats are compatible with my iPod / MP3 player / mobile?

Is the album artwork included when I purchase the downloads?

What happens when I buy downloads before the release date?

Can I buy downloads for other people?

Can I recommend to a friend?

Can I save releases or tracks to buy later?

Are there subscription fees for artistxite?

I can’t find the download that I am looking for.

Can I buy CDs from artistxite?

Why are certain tracks only available if you buy the whole album?

What determines the price of tracks/albums?

Why are certain albums listed more than once?

How do I preview releases and tracks?

What do all the buttons and icons do?

Back to top



PAYING

Which methods of payment are accepted by artistxite?

How do I pay?

Credit Card payments Via Paypal

I am having difficulty paying for my downloads.

I am not sure if my payment was processed successfully.

Do I get a receipt with my downloads?

Do I need to re-purchase tracks in order to download them again?

There's something wrong with my download. If I buy it again, will I get a refund for my original purchase?

Do you store my credit card details?

Will I be charged before or after I download the track that I have purchased?

Can I shop at artistxite from outside of the US, Canada, UK, Ireland, Germany, Switzerland or Austria?

Back to top



DOWNLOADING

What is the quickest/easiest way to download tracks?

What is the locker?

How many times can I download my tracks?

Where has my music been downloaded to?

I can't find my artistxite downloads in iTunes. Where are they?

How do I download one track at a time?

What is a zip file and how do I use it?

How do I add tracks from artistxite to my iTunes library?

How do I transfer tracks to my iPod / iPhone / MP3 player?

There’s something wrong with my download. What should I do?

How do I download or transfer tracks to my mobile phone?

My download won’t play on my MP3 player or my phone.

Back to top



MY ACCOUNT

How do I create an account?

I am having difficulty logging in.

I have forgotten my sign up email address and/or password.

How do I change my email address, password or other account details?

Do you store my credit card details?

How do I change my subscription to your newsletter?

Can I delete/cancel my account?

Back to top



MISCELLANEOUS

What happened to the old ArtistXite website?

Back to top



FINDING MUSIC

What is the stylemixer?

The stylemixer is a useful tool for helping you find music based on combining the styles that you are looking for. Just pick a genre and styles and see what you get. Go to the stylemixer page for more help.

What is the Memo?

Any item with a memo button Memo next to it can be added to your memo and thereby saved for later purchase or reading. The Memo is located at the upper right corner next to the Cart.

How do I know what format a track or video is available in?

We state which formats are available to download for each release before you make your purchase. When you are looking at the full product details page you will see the associated artwork on the left hand side, and next to the artwork you can see detailed information on the release including the formats available.

Our audio downloads are offered in one or more of the following formats:

MP3 320; MP3 256; MP3 192
MP3s are universally compatible across all digital media players including iPods, mobile phones, PC and Mac, PDAs and other music playing devices. The vast majority of our audio downloads are available in this format.

AAC 320; AAC 192
These files are predominately compatible with Apple products including the iPod, iTunes and Mac, but they can also be converted to formats that can be played on other digital media players.

Our video downloads are available in one or more of the following formats:

MPEG4 Large
The MPEG4 Large format is encoded at around 1mbps for full-screen viewing on PC or Macs using software such as iTunes or Quicktime. If you intend to view the video on a PC monitor, download and play this file to ensure you watch the video at the highest quality available.

MPEG4 Portable
The MPEG4 portable format is a smaller file optimised for viewing on the iPod and other portable devices that support MPEG4, though they can still be played on a Mac or PC. These files are encoded at around 750kbps, so they’ll take up less memory on your device.

WMV Large
WMV (Windows Media Video) files are encoded at higher than 1mbps. If you intend to view the video on a PC monitor, download and play this file to ensure you watch the video at the highest quality available. Viewing WMV files on an Apple Mac requires the free Flip4Mac component.

WMV Portable
We also offer a version of the WMV file that is encoded at a reduced quality - around 750kbps - suitable for viewing on the smaller screens of standard portable devices that support WMV. Once more, these files are typically smaller in size so they’ll take up less memory on your device, but can still be played on a PC. Viewing WMV files on an Apple Mac requires the free Flip4Mac component.

Which formats are compatible with my iPod / MP3 player / mobile?

MP3 is universally compatible, so you can play our MP3 music files on iPods, iPhones and other Apple products, and they are also ideal for mobile phones and any MP3 player.

We also offer a large portion of our catalogue in AAC, which is compatible with iPods, iTunes and iPhones.

For more information on the various formats we offer, please click here.

Is the album artwork included when I purchase the downloads?

All new and recently-added MP3 downloads will contain artwork but downloads from the older part of our catalogue may not. However, we are working to deliver artwork with all MP3 downloads.

What happens when I buy downloads before the release date?

You can buy downloads in advance of the displayed release date, or 'pre-order'. When you do so, your purchase will appear in your Locker with the release date listed to the right. Sign in to your Locker on that date to access these downloads.

Can I buy downloads for other people?

Not currently, but we are in the process of integrating this feature.

Can I recommend to a friend?

You can recommend labels, artists, albums, tracks or videos to a friend by clicking the Share button next to the item you want to share. You are given the options to share on Facebook, Twitter and Stumbleupon or to send a recommendation via email. Read more about the share button here.

Can I save releases or tracks to buy later?

Yes, add items to your memo by clicking the paper clip icon. These items will be associated with your account and are available in your memo the next time you log in.

Are there subscription fees for artistxite?

artistxite is not a subscription-based service. Our customers are only charged for downloads they have purchased, at the point of purchase.

I can’t find the download that I am looking for.

If you are unable to find the tracks that you are looking for via our on-site search, then we are not able to sell those downloads to you at the moment. It may be that the content you are looking for has not been licensed for digital distribution or that it has not been licensed for your territory.
Please check back from time to time.

Can I buy CDs from artistxite?

artistxite sells digital downloads only. We do not offer CDs, DVDs or any other physical products.

Why are certain tracks only available if you buy the whole album?

We are instructed by our suppliers to prevent sales of individual tracks from certain products. This may be because the track concerned is too long or the supplier might not have the rights to sell the track individually, such as in the case of soundtracks and compilation albums. These tracks are marked as bundle only.

What determines the price of tracks/albums?

For every download we sell, artistxite pays royalties to the record or video companies that supply (or “license”) the audio/video to us, and also to any songwriters involved. The price of each download/bundle that you see in the store will be determined by the prices that we are charged by these companies. Where an album is at a lower price, this typically indicates that the price that we pay to the supplier of that album is also lower.

Why are certain albums listed more than once?

Our suppliers will often provide more than one format for a particular album and this sometimes results in an album being listed more than once on our site. Sometimes multiple versions are listed because there is an "explicit" and "clean" version. We do try to keep duplicate listings to a minimum. However, this can be complicated as these versions are subject to appearing, disappearing or changing at any point.

How can I preview releases and tracks?

Any item with a play button can be previewed in the artistxite preview player. If the player does not pop up at the bottom of the page, please make sure that the latest version of the Adobe Flash player is installed. If the preview player does not display properly you are likely to be using a 64-bit webbrowser, please refer to this Adobe support document. Please note that some browsers (like Mobile Safari for iPhone and iPod Touch) do not support Flash at all.

What do all the buttons and icons do?

Around the artistxite website you will find various buttons and icons, each with a different function:

Preview icon
Preview
Any release or track can be previewed by clicking the preview button. Clicking the preview button triggers the preview player to open at the bottom of the screen and play the chosen release or track.

Share icon
Share
The share button lets you share the item of your choice on the wall of community sites like Facebook, Twitter and Stumbleupon. Click on it and a little window will show up and lead you to share your discovery. All you need to do is to log in to your Facebook / Twitter / Stumbleupon account and we’ll take care of the rest.
You can also use this button to send items to friends via email. Click “Send to a friend” and your email application should open automatically.
The Share button in the lower right corner lets you share artistxite.com as a whole, depending on your Browser (only works with Firefox, Chrome and Opera) you can also use this button to add artistxite.com to your bookmarks.

Memo
Memo
Any item with a memo button next to it can be added to your memo and thereby saved for later purchase or reading. All items you have added can be viewed and edited in the memo in the top right corner, next to your cart.

Add to cart
Add to cart
Use the Add to cart button to add tracks and releases to your cart. Your cart can be found in the upper right corner of the website. When you are done shopping, please click "Proceed to checkout" in the cart and follow the instructions to finish the purchase process.

Pre-Order
Pre-Order
Releases with an pre-order button instead of above Add to cart button are to be released in the future. You can pre-order these releases and they will available upon release in your "My Downloads" section. Please note that you will be charged for your pre-order at the time of purchase.

Bundle Only
Bundle Only
We are instructed by our suppliers to prevent sales of individual tracks from certain products. This may be because the track concerned is too long or the supplier might not have the rights to sell the track individually, such as in the case of soundtracks and compilation albums. These tracks are marked as bundle only.

Free Download
Free Download
Around the artistxite website you will find free track-downloads, any track marked with this icon can be downloaded free of charge. See the Free Download icon in action here.

PDF
PDF
Some releases include additional artwork in a PDF document, please note that viewing a PDF file requires the free Adobe Acrobat Reader which can be downloaded here. See the PDF icon in action here.

Back to top



PAYING

Which methods of payment are accepted by artistxite?

You can pay via credit card or PayPal. Accepted credit cards are Visa, Mastercard and Diners Club.

How do I pay?

1. When you have added music to your cart and are ready to purchase, click the "Proceed to Checkout" in your cart or "Go to checkout" under the cart in the upper right corner of the page.
2. If necessary, you will be asked to register or log in.
3. On the Checkout page, make sure all the music you want to buy is in the list.
4. If you have a voucher code, check the box "I have a Voucher" and enter it into the field provided. Then click "Apply".
5. Select the method you wish to pay.
• If you wish to pay with PayPal, select the PayPal option and click the button that is labeled "Checkout with PayPal". You will be redirected to the PayPal site. Login to your PayPal account and complete the checkout process. When the process is complete you will be automatically redirected to artistxite where you can download your music.

• If you wish to pay with credit card, select the credit card option and then enter your credit card information. After the credit card information is confirmed, you will then be directed to a page where you can finalize your purchase. After your purchase is complete, you will be automatically be directed to a page where you can download your music.

Credit Card payments Via Paypal

If your credit card is not listed under the list of credit cards, you can still pay with a credit card via PayPal, even if you do not have a PayPal account.
1. Click the yellow "Checkout with PayPal" button.
2. On the following page, scroll down and click "Don't have a PayPal account?"
3. Enter your credit card details.
After you have completed your purchase, you will be redirected to a page where you can download your music.

I am having difficulty paying for my downloads.

If you are being redirected to the login page every time you click Checkout, this is likely to be caused by a conflict between our service and the “cookies” that your browser uses to communicate with our service.

To resolve this, we suggest deleting your cookies as follows depending on your browser:

1. Internet Explorer:
Open Internet Explorer and to go Tools > Internet Options > General > Delete Browsing History > Delete All and tick the box: "Also delete files and settings stored…". You might need to restart your computer after doing this.

2. Firefox:
Open Firefox and go to Tools > Clear Private Data, a pop up will appear. Tick the Cookies box then select Clear Private Data button from the bottom of the pop up. You might need to restart your computer after doing this.

If you are having difficulty paying for other reasons, please contact our support team.

I am not sure if my payment was processed successfully.

If you are uncertain whether you have been charged for a download, you can:

1. Check your Locker to see if the files that you were attempting to purchase appear.
2. Check your inbox (and any spam/junk folder) for an emailed receipt. You should expect a receipt for every purchase from artistxite.

If you are still uncertain whether your transaction completed successfully, you should contact our support team.

Do I get a receipt with my downloads?

If you purchase downloads from artistxite, you should automatically receive a confirmation email receipt from us.

If the message does not appear in your inbox, you may wish to check your spam/junk folder.

Do I need to re-purchase tracks in order to download them again?

Re-purchasing a download is very unlikely to solve the problem that you have encountered.

If you have any difficulty with a download, please contact our support team before you do anything else.

There's something wrong with my download. If I buy it again, will I get a refund for my original purchase?

Re-purchasing a download is very unlikely to solve the problem that you have encountered.

If you have any difficulty with a download, please read the FAQ concerning downloading before you do anything else.

Do you store my credit card details?

All payment information stays within the PayPal system and is not stored on our servers.

Will I be charged before or after I download the track that I have purchased?

You will be charged for your download at the time of purchase.

Can I shop at artistxite from outside of the US, Canada, UK, Ireland, Germany, Switzerland or Austria?

If you are located outside one of the countries listed above, you will be unable to purchase from our artistxite website. We are in the process of expanding our services to other countries.

Back to top



DOWNLOADING

What is the quickest/easiest way to download tracks?

First, make sure you are logged in. Then, click on "My Downloads" at the top of the page. If you wish to download a complete release containing multiple tracks, click "Download (ZIP)" located to the right of the release.

Single track purchases can be downloaded by clicking "Download Track" in your locker.

If you want to download individual tracks from releases you have already purchased, click "show tracks", choose the format you wish to download (if applicable) and then click "Download Track."

What is the locker?

The locker is where all of your purchases are stored. You can access your locker by logging in and clicking "My Downloads" at the top of the page.

How many times can I download my tracks?

All items in your locker can be downloaded at least 3 times. Some tracks can be downloaded up to 5 times. This number is determined by the various labels and distributors.

Where has my music been downloaded to?

The default location where downloads are saved to is usually determined by your browser's settings. In most cases, it is your desktop or a predetermined folder. If you downloaded the track manually, you may have accidentally opened it directly from the site instead of saving it to your hard drive. If this is the case, you should either conduct a search for the file or download it again, making sure that you follow the instructions here.

Please note that you do not have to purchase a track again in order to download it a second time - it can be accessed and downloaded again from your locker page at least 3 times.

I can't find my artistxite downloads in iTunes. Where are they?

The default setting "Let iTunes manage my downloads" works with iTunes version 9 and above with the media folder that was installed by default. Please try adding the files to iTunes again as described below.

How do I download one track at a time?

1. Click on "My Downloads" at the top of the screen.
2. Click on "show tracks".
3. Click on the "Download Track" icon on the right side of the track listing to download.

What is a zip file and how do I use it?

A zip file allows you to download several of your tracks at the same time as a single, smaller file for distribution. You will need to ‘unzip’ this file and extract your downloads before you can play or transfer them to an MP3 player or mobile phone.

You will not require any special software to unzip the file if you are on Windows XP, Vista, Windows 7 or OSX operating systems. In most cases, simply double-clicking on the zip file will unzip it or give you various options.

How do I add tracks from artistxite to my iTunes library?

The easiest way to add your tracks to iTunes is to open the folder that you downloaded containing the tracks, select all of the files and drag them onto the iTunes window.

To manually add a file to your iTunes library, open iTunes and go to FILE > ADD FILE TO LIBRARY. Alternatively, you can add all media files saved within a specific folder by going to FILE > ADD FOLDER TO LIBRARY.

If your downloads are contained within a single zip file, you will need to ’unzip’ the file and extract your downloads before they can be added to your iTunes library or transferred to an iPod/iPhone.

How do I transfer tracks to my iPod / iPhone / MP3 player?

To transfer a file to an iPod, you will need to add it to your iTunes library. The file will be transferred to your iPod the next time you ‘sync’ your music.

The procedure for transferring downloads to an MP3 player varies according to the type of player you are using. You may need to consult the user manual or help pages for your player for detailed instructions.

If your MP3 player is linked to your music library, in most cases you will need to add a download to this library and it will be transferred to your player the next time you sync your music.

There’s something wrong with my download. What should I do?

Make sure that the files were completely downloaded. When downloading, your browser should show you a progress bar. Only attempt to unzip the file once the download is complete. If you attempt to open the zip file before the download is complete, the download will be interrupted and you will most likely receive an error. In addition, one of your allowed downloads for that purchase will be used. 

If you have followed these instructions and you are still having problems, please contact our support team and include the details of the download you are having trouble with and the type of problem that you have experienced. Please do not purchase the download again as re-purchasing will not rectify the problem.

How do I download or transfer tracks to my mobile phone?

The procedure for transferring downloads to a mobile phone varies depending on the type of handset that you are using. You may need to consult the user manual or help pages for your mobile phone for detailed instructions.

If the music on your mobile is linked to your music library on your computer, in most cases you will need to add a download to this library and it will be transferred to your mobile the next time you ‘sync’ your music.

My download won’t play on my MP3 player or my phone.

If you have downloaded your music as a single (ZIP) file, you should make sure that you have extracted the files before you attempt to play them.

If you continue to experience difficulty transferring or playing your downloads on your MP3 player or mobile phone, please contact our support team, including the details of the download you are having trouble with.

Back to top



MY ACCOUNT

How do I create an account?

To create an account, click the Register button at the very top of the page. You will be presented with a window where you enter and confirm your email address and desired password. After agreeing to the artistxite terms and conditions, click register. Shortly after you will recieve a confirmation email from artistxite that includes an activation link. After clicking the activation link, you should be able to login to artistxite and purchase music.

Alternatively, you can also log in with your Facebook or Google account.

I am having difficulty logging in.

If you are unable to progress beyond the login page after you have submitted your account details, this is likely to be caused by a conflict between our service and the “cookies” that your browser uses to communicate with our service.

To resolve this, we suggest deleting your cookies as follows depending on your browser:

1. Internet Explorer: Open Internet Explorer and to go Tools > Internet Options > General > Delete Browsing History > Delete All and tick the box: "Also delete files and settings stored...". You might need to restart your computer after doing this.

2. Firefox: Open Firefox and go to Tools > Clear Private Data, a pop up will appear. Tick the Cookies box then select Clear Private Data button from the bottom of the pop up. You might need to restart your computer after doing this.
If you continue to experience problems, please contact our support team.

I have forgotten my sign up email address and / or password.

If you have forgotten your sign up email address, please contact our support team.

If you have forgotten your password, you can reset it in your account settings.

How do I change my email address, password or other account details?

To change the email address, password or other details associated with your account, please go to your account settings.

Do you store my credit card details?

All payment information stays within the PayPal system and is not stored on our servers.

How do I change my subscription to your newsletter?

To change your subscription preferences for our newsletter, please go to your account settings. An unsubcribe link will additionally be available at the bottom of each newsletter.

Can I delete/cancel my account?

We encourage you to keep your artistxite account so that you can always re-access the downloads that you have already purchased. However, if you wish to delete your artistxite account, please contact our support team.

Back to top



MISCELLANEOUS

What happened to the old ArtistXite website?

Click here.

Back to top



Print



No Flash installed


Get the Flash Plugin here

Follow us on Twitter.Follow us on Facebook.